Sync Troubleshooting

Kyoku Flashcards automatically syncs your cards and edits to all devices; you don’t have to do anything.

If you notice missing cards or updates, here are some troubleshooting steps you can try.

 

Requirements

  • An iCloud account with enough free space for your notes and the files attached to your notes
  • iCloud Drive enabled on the device (Apple has instructions for Mac and iOS devices)

Check Apple’s iCloud status page

Sometimes sync problems come down to iCloud having trouble. Apple maintains a service status page that is great to check if sync isn’t working.

 

Confirm Setup

There are two accounts to check on your devices: the App Store account and the iCloud account. These accounts must be the same on all devices.

For example: you could be signed into iCloud with my-apple-id@example.com on all devices, and also signed into the App Store with app-store-shopping@example.com on all devices and Kyoku Flashcards synchronization will work among the different devices.

There are also a few more settings to check, so let’s walk through them.

  • You are signed into the Settings → iCloud Preferences Pane
  • iCloud Drive is enabled
  • Kyoku Flashcards has an enabled checkbox inside the iCloud Drive Pane
  • You are signed into the Settings → iTunes & App Store Preferences Pane